CRM Agent

Rixos Downtown Antalya

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of “CRM Agent” to be considered at Rixos Downtown.

Responsibilities:

• Responding to Customer Inquiries: Handle inbound calls, emails, chats, or social media messages to address customer questions or concerns.
• Updating CRM Systems: Record and maintain accurate customer information, including contact details, preferences, and interaction history, in the company’s CRM software.
• Generating Reports: Create and present reports on customer interactions, satisfaction levels, and CRM data to help management make informed decisions.
• Handling Complaints: Address customer complaints or issues quickly and effectively, ensuring a positive resolution that maintains customer trust.
• Proficiency in CRM Tools: Use various CRM platforms (Trustyou, Oracle Hospitality, Microsoft, Outlook etc.) to track customer information and communication.
• Process Improvement: Suggest improvements to internal CRM processes to increase efficiency, reduce errors, and improve customer interactions.

Requirements:

• Communication: Clear and concise communication skills are essential for interacting with customers and internal departments.
• Problem-Solving: The ability to quickly assess and resolve customer issues is crucial for maintaining high levels of customer satisfaction.
• The candidate must have a high proficiency in both Turkish and English, with at least a C1 level of fluency. Knowledge of additional languages will be considered an advantage during the evaluation process.
• Data Management: Strong organizational and data management skills to maintain accurate records and use CRM software effectively.
• Empathy: Ability to empathize with customers, understand their concerns, and respond appropriately.