Switchboard Operator

SWISSOTEL Anadolu Japan Turizm A.Ş.

Job Description

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures.
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Handle phone calls and forward any messages received for the guest.
• Record and give wake-up calls.
• Utilizes correct process and procedure when you are handling the confidential guest information.
• Take down and relay messages.
• Keep abreast of new trends in telephone systems.
• Promotes the range of services offered by the hotel to increase sales.
• Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs.
  
  

Qualifications

• Confident, ambitious and self-motivated individual.
• Fluent in English
• Excellent communication and organizational skills and a good team player
• Ability to be both proactive and reactive
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment