German Speaking Team Leader

TELUS International

Are you ready to take the next step in your career?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!

As TELUS International Türkiye, we are looking for a German Speaking Team Leader for our project operating in the fashion sector!

Job Description

• Providing mentorship, guidance and development to the team

• Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities

• Establishing team goals and working with direct reports on strategies for results development

• Delivering projects involving quantitative analysis, industry research, and strategy development

• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication

• Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions

Requirements

• Ability to lead and motivate employees

• Distinctive strengths in the areas of communication and knowledge of key performance indicators

• Composure, patience and solution-oriented approach to conflicts

• Very good English language proficiency and excellent German proficiency

• Sophisticated handling of MS Office, especially Excel

• Strategic thinker with strong analytical and creative problem-solving skills

• Structured and independent way of working

Our Advantages

• Foreign currency indexed competitive salary package

• Performance and tenure bonuses

• Private health insurance and meal card

• Equipment support for working from home, shuttle/road fee for office work

• Stable job and career development opportunities

• Dynamic and supportive team

• Flat hierarchical work order in an international structure

• Referral bonuses

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.