Noc Engineer

Türk Telekom International

QUALIFICATIONS

• Excellent command of written and spoken English – other language from CEE zone is advantageous
• Bachelor's degree in Computer/Telecommunications/Electrical/Electronic Engineering etc.
• Knowledge on basic networking concepts, telecommunications products, services, technologies, and technical solutions.
• Experience with Huawei, Nokia, Juniper, Cisco products for Transmission & IP domain
• Knowledge in OSS/BSS solutions, experience in business transformation programs
• Great problem-solving ability
• Analytical thinking
• Customer-oriented
• Ability to work with international business units
• Ability to work under pressure
• Excellent communication skills
• Position requires working during nonworking hours due to live communication environment,
• Self-motivated, creative,
• Candidate will have to live in Istanbul city.
• Working in shifts (24/7) and stand-by support (office)

JOB DESCRIPTION

• Ensure customer satisfaction in case of problems through effective support (requests, complaints, incidents, problems, change management) Handle customer tickets, initiate/handle fault fixing
• Helpdesk, 1st and 2nd Level technical support to NOC and customers during advanced troubleshooting issues.
• SDH, DWDM and IP core and access equipment and site management via NMS and tools.
• Work with national/international technical departments on a problem to ensure issues are resolved in a timely and accurate manner.
• Support during troubleshooting issues with national and international carriers& technical teams.
• Technical support during service implementation and activation. Plan and apply advanced documentation projects.
• Search for chronic or reoccurring issues and initiate/handle fault fixing Work with customers on problem.
• Escalations to ensure issues are resolved in a timely and accurate manner.
• Guarantee the highest-level support for internal and external customers.
• Proactive analysis and trending of statistical data and performance reporting to identify recurrent problems and potential issues.