Noc Engineer

Türk Telekom International

İstanbul(Asya) (Üsküdar)

10 saat önce yayınlandı info

İş Yerinde Full-Time Specialist Engineering

200+ application

Benzer ilanları keşfetmek için iş alarmı kur

Network Mühendisiİstanbul(Asya)

About Job

QUALIFICATIONS

Excellent command of written and spoken English – other language from CEE zone is advantageous
Bachelor's degree in Computer/Telecommunications/Electrical/Electronic Engineering etc.
Knowledge on basic networking concepts, telecommunications products, services, technologies, and technical solutions.
Experience with Huawei, Nokia, Juniper, Cisco products for Transmission & IP domain
Knowledge in OSS/BSS solutions, experience in business transformation programs
Great problem-solving ability
Analytical thinking
Customer-oriented
Ability to work with international business units
Ability to work under pressure
Excellent communication skills
Position requires working during nonworking hours due to live communication environment,
Self-motivated, creative,
Candidate will have to live in Istanbul city.
Working in shifts (24/7) and stand-by support (office)

JOB DESCRIPTION

Ensure customer satisfaction in case of problems through effective support (requests, complaints, incidents, problems, change management) Handle customer tickets, initiate/handle fault fixing
Helpdesk, 1st and 2nd Level technical support to NOC and customers during advanced troubleshooting issues.
SDH, DWDM and IP core and access equipment and site management via NMS and tools.
Work with national/international technical departments on a problem to ensure issues are resolved in a timely and accurate manner.
Support during troubleshooting issues with national and international carriers& technical teams.
Technical support during service implementation and activation. Plan and apply advanced documentation projects.
Search for chronic or reoccurring issues and initiate/handle fault fixing Work with customers on problem.
Escalations to ensure issues are resolved in a timely and accurate manner.
Guarantee the highest-level support for internal and external customers.
Proactive analysis and trending of statistical data and performance reporting to identify recurrent problems and potential issues.

Preferred Candidate

• Years of Experience

More than 2 years of experience

• Level of Education

Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

• Languages

English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Şirket Hakkında

Türk Telekom International

Telecommunications 350 - 449 Çalışan 13326 Takipçi

Türk Telekom International Türk Telekom International is 100% owned by Türk Telekom and acts as its international business unit handling all international data and wholesale voice business functions. Türk Telekom International provides single account management and unified network operations over the entire Türk Telekom International network which includes 20 countries in Central and Eastern Europe, Turkey, Middle East and the Caucasus, covering a full range of Internet/data services, infrastructure and wholesale voice services to incumbents, alternative carriers, mobile operators, cable TV companies, Internet service providers and corporate customers.