Sales Support Specialist

YC INOX TR ÇELİK A.Ş.

YC INOX TR is a 100% Taiwanese-owned company operating in Dilovası, Kocaeli. We specialize in stainless steel tube and pipe manufacturing and steel service center operations.

We are looking for a Sales Support Specialist to join our Sales and Marketing Department and support daily sales operations, ERP processes, documentation, and reporting activities.

Key Responsibilities

• Provide daily operational and administrative support to the sales team.
• Enter, update, and follow up on sales orders and related information in the ERP system.
• Maintain accurate customer records, sales data, and departmental documentation.
• Prepare, check, and organize sales-related documents, including quotations, order confirmations, and other required paperwork.
• Prepare regular sales reports and Excel-based analyses to support the sales team's daily activities.
• Coordinate with relevant departments, including Production, Planning, Logistics, and Finance, to ensure smooth information flow and order follow-up.
• Support the tracking of customer requests, order status, and delivery-related information.
• Assist with invoice-related documentation and administrative follow-up when needed.
• Identify data inconsistencies and support improvements in sales processes and reporting accuracy.

Qualifications

• Bachelor’s degree in Business Administration, Economics, International Trade, Industrial Engineering or a related field.
• Experience in Sales Support, Sales Operations, Order Management, or a similar role.
• Experience with ERP systems and the ability to manage data entries and operational transactions accurately.
• Good command of written and spoken English.
• Proficiency in MS Office applications, especially Excel, with good reporting and data management skills.
• Strong analytical thinking and the ability to work accurately with numerical data.
• Detail-oriented, well-organized, and attentive to accuracy in documentation and record-keeping.
• Strong communication, coordination, and follow-up skills.
• Proactive, solution-oriented, and able to manage multiple tasks effectively.
• Able to work collaboratively with different departments in a manufacturing environment.

Preferred Qualifications

• Experience in a manufacturing or industrial company.
• Good knowledge of Excel functions, Pivot Tables, and data analysis tools.
• Experience with sales order processing and ERP-based reporting.

Please note that, as English is required for this position, we kindly ask candidates to submit their applications in English. Unfortunately, applications submitted in other languages may not be considered.