Guest Experience Supervisor

ELA HOSPİTALİTY TURİZM VE OTELCİLİK ANONİM ŞİRKETİ

Established in 2007 under the umbrella of Özak Global Holding—a group behind some of Türkiye’s leading brands—ELA aims to be the best in everything it does within its employee ecosystem.

Together with our team members, we choose to uphold our values by working with compassion, kindness, fairness, and integrity, striving to be good people while delivering excellence.
We strongly believe in all our values and carry our reputation into the future with pride by being the best at what we do.

Our vision is to expand a workplace ecosystem globally where individuals from all religions, languages, and backgrounds aspire to work—creating a world-recognized and preferred employee experience.

Are you ready to become an #elayıldızı?

Which of our values ??is your star?

We are looking for a new #elayıldızı to join our employee ecosystem as a Guest Experience Supervisor, with the following qualifications:

Qualifications 

• Bachelor’s degree from a relevant field
• Proficiency in at least two of the following languages: German, Russian, and English
• Minimum of 2 years of experience in a similar position
• Strong attention to personal appearance and presentation
• Experience in touristic destinations
• Excellent verbal and written communication skills 

Job Description

In line with the procedures and corporate culture of Ela Excellence Resort Belek, the Guest Experience Supervisor will:

• Assist guests with their requests and needs
• Maintain comprehensive knowledge of the hotel and its surroundings
• Respond effectively to guest inquiries and resolve concerns
• Represent the property at the highest standard
• Ensure strong interdepartmental communication across all units