Customer Solutions Specialist

Fps Turkey Ambalaj San. ve Tic. A.Ş.

About the Job

• Bachelor’s degree
• A strong team player
• Strong willingness to learn and understand customer needs
• Excellent communication skills (both written and verbal) across all organizational levels and with internal & external stakeholders
• Ability to manage multiple tasks simultaneously, with strong prioritization and follow-up skills
• Strong interest in the technical aspects of our products
• Fluency in English
• Residing on the Anatolian side

Job Description

• Understanding customers’ needs and expectations, and translating them into high-quality products and services
• Recommending alternative solutions when needed to meet customer requirements
• Coordinating the end-to-end order process and managing product specifications
• Acting as the main point of contact between Sales, Planning, Production, R&D, Quality, and Logistics departments
• Managing inquiries and information requests from Planning, Production, and Quality departments in a timely manner
• Responding to customer inquiries, sample requests, and orders in a professional and timely manner
• Proactively communicating potential issues with Sales teams and supporting solution development
• Providing technical and product optimization support to Sales teams