We are looking for a “ Live Operations Executive/Manager” for our client operating in technology and e-commerce sector.

·       University degree preferably in Economics, Management, Engineering,

·       Minimum 4-5 years of relevant work experience,

·       Strong strategic and customer focus with a clear understanding of performance evaluation and quality service metrics,

·       Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments,

·       Experience in process creation, optimization and execution,

·       Ability to coach and motivate teams, manage various stakeholders within the company,

·       Excellent organizational and leadership skills with a problem-solving ability,

·       Results-oriented, autonomous and efficient,

·       Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

·       Proficient in MS Office, G-docs and call center equipment/software programs,

·       Positive and patient.

YOUR CHALLENGE

·       Directly manage real-time instant delivery traffic through live operation team (courier and seller operation)

·       Collect and analyze real-time operations statistics (costs, service level, customer and courier service metrics, team happiness etc.)

·       Analyze daily and weekly operations metrics with a macro view of the long-term success of the operation,

·       Recommend and implement process improvements (on-line monitoring dashboard, online daily tasks, internal database for agents, reward system for agents),

·       Align, standardize and execute specific processes for real time operation for each of the cities together with other stakeholders within the team,

·       Identify the main operational problem or bad metrics, deep-dive into the problem and propose projects, processes and tools to be executed by the real time operation to ensure we deliver operational excellence and top-performer customer experience,

·       Maintain communication between shifts and departments (Grocery, meal, supply operations and customer experience team) to implement best practices, resolve problems, and sustain consistent performance to objectives,

·       Develop objectives for the live operation team day-to-day activities and ensure each team members understand and implement,

·       Transform the way the team is working by ensuring proper training and mentoring.

Manpower, Türkiye İş Kurumu’ndan 18.8.2016 tarihli ve 6 no’lu Özel İstihdam Bürosu izin belgesi ve 3.6.2017 tarihli Geçici İş İlişkisi Yetki Belgesi sahibidir. İş arayanlardan hiçbir ad altında menfaat temin edilmez ve ücret alınmaz.