Butler

SWISSOTEL Anadolu Japan Turizm A.Ş.

Key Responsibilities

• Provide personalized and attentive service to guests from arrival through departure.
• Welcome VIP guests and assist with check-in and check-out arrangements.
• Anticipate guest needs and proactively offer solutions and recommendations.
• Coordinate guest requests with Housekeeping, Front Office, Food & Beverage, Concierge, and other departments.
• Arrange transportation, restaurant reservations, special amenities, and personalized experiences.
• Ensure guest rooms and suites are prepared according to preferences and hotel standards.
• Handle guest complaints or concerns promptly, professionally, and discreetly.
• Maintain accurate records of guest preferences to enhance future stays.
• Deliver luggage assistance, unpacking/packing services, and wardrobe management when required.
• Uphold confidentiality and protect guest privacy at all times.
• Promote hotel facilities and services to maximize guest satisfaction and revenue opportunities.
  
  

Qualifications & Requirements

• Previous experience in a Butler, Guest Relations, Concierge, Front Office, or Luxury Hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for exceeding guest expectations.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational and multitasking skills.
• Ability to remain calm and effective under pressure.
• Fluency in English; additional languages are an advantage.
• Knowledge of luxury hospitality standards and VIP service protocols preferred.
• Flexible to work shifts, weekends, and public holidays.
• Proficiency in hotel management systems and Microsoft Office is an advantage.