Office Coordinator (Housekeeping)

Swissôtel Büyük Efes, Izmir

Job Description

• Coordinate the daily administrative operations of the Housekeeping department.
• Prepare and distribute operational reports (room status, VIP arrivals, departures, out-of-order rooms, etc.).
• Maintain effective communication between Housekeeping, Front Office, and other hotel departments.
• Handle guest requests and complaints promptly, ensuring high service standards.
• Manage departmental keys, phones, lost & found records, and office documentation in line with hotel procedures.
• Monitor inventory levels of housekeeping supplies and report replenishment needs.
• Support daily room readiness and operational efficiency.
• Ensure compliance with hotel policies, health & safety regulations, and energy efficiency standards.
• Perform additional duties assigned by the Housekeeping Management.

Qualifications

• Previous experience in a similar administrative or Housekeeping Coordinator role, preferably in the hospitality industry.
• Good command of English (written and spoken).
• Proficiency in Microsoft Office; Opera PMS knowledge is an advantage.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Team player with a guest-focused and professional attitude.