Food & Beverage Assistant Manager

TUM YÖNETİM KİRALAMA VE İŞLETME HİZMETLERİ ANONİM ŞİRKETİ

We believe that exceptional service begins with passion, attention to detail, and a strong commitment to the highest standards. Within the scope of theIstanbul Airport General Aviation Project, we are seeking a highly qualifiedAssistant Manager to deliver exclusive food & beverage experiences to VIP / C-VIP guests and to play an active role in the pre-opening phase.

Job Description

• Lead the daily planning, organization, and on-site management of VIP / C-VIP Food & Beverage operations,

• Ensure that all food & beverage services are delivered in line with luxury hospitality and premium service standards,

• Monitor service quality, presentation standards, and guest satisfaction KPIs, driving continuous improvement,

• Provide active field leadership during operations by guiding and supporting service teams,

• Plan and manage service flows for special guests, protocol-driven visits, and high-profile operations,

• Analyze guest expectations and design personalized, high-end F&B experiences accordingly,

• Manage and report guest feedback, requests, and complaints with a refined and solution-oriented service approach,

• Supervise compliance with hygiene, food safety, and legal regulations, ensuring continuity of quality and safety standards,

• Control service areas, table setups, product presentations, and visual standards to ensure flawless execution,

• Coordinate closely with kitchen and F&B teams to ensure seamless service delivery,

• Observe team performance, provide guidance, and coach staff to enhance service quality and operational excellence,

• Identify potential operational risks in advance and take prompt, solution-focused action,

• Represent İGA’s corporate image and premium service philosophy at the highest level in all direct guest touchpoints,

• Manage service processes with full adherence to confidentiality, protocol, and security requirements.

Qualifications

• Minimum 6–8 years of experience in Food & Beverage operations within luxury hotels, fine dining restaurants, or premium hospitality environments,

• Proven managerial experience in roles such as F&B Outlet Manager, Assistant F&B Manager, or similar supervisory positions,

• Experience working with VIP / C-VIP guest profiles, special events, or high-profile operations,

• Advanced knowledge of luxury service standards, service protocols, and guest experience management,

• Strong operational expertise in managing hygiene, food safety, quality, and regulatory compliance processes,

• Excellent organizational skills in team planning, shift management, performance monitoring, and field leadership,

• Experience in tracking guest satisfaction KPIs, service quality metrics, and feedback analysis,

• Ability to make sound decisions and take initiative in high-pressure, fast-paced operational environments,

• Strong communication, representation, and stakeholder management skills,

• High discipline in working within environments requiring confidentiality, protocol awareness, and security sensitivity,

• Advanced proficiency in English (a second foreign language is a strong asset),

• Strong personal presentation skills with a professional appearance and high representational capability.

Why you should join us?

By joining a prestigious aviation project at Istanbul Airport, you will become part of an elite team delivering exclusive food & beverage experiences to VIP / C-VIP guests. This role offers an international, high-standard working environment where you can further advance your career at the intersection of luxury hospitality and aviation.