Receptionist

ALEM GAYRİMENKUL YATIRIM VE TURİZM ANONİM ŞİRKETİ

Located in the prestigious Sariyer district of Istanbul, this historic mansion offers remarkable views over the Bosphorus Strait and incorporates architectural features from the site’s former Ottoman-era buildings. 

Scope

• Control the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Ensure that all guest billing procedures are handled correctly, minimizing rebates.
• Control and monitor the room inventory to maximize the resort yield ensuring strategically controlled overbooking during peak periods.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Coordinate the procedures involved in the provision of guest in-room amenities.
• Conduct periodic checks on rooms and public areas to monitor standards of maintenance. 
• Ensure all equipment of the department is kept clean and in good working condition. 
• Ensure accurate and up to date information is available including tours and sightseeing, that contracts are updated and that commissions are channeled through the right flow. 
• Coordinate with housekeeping to ensure that rooms are serviced according to guest requirements and that vacant rooms are cleaned according to arrival schedules. 
• Liaise with engineering to ensure swift response to room maintenance problems.
• Liaise with the transportation company to ensure efficient guest transfers.
• Contribute to the morale and team spirit of the resort by maintaining effective relationships with colleagues.
• Interact with guests actively soliciting feedback.
• Provide guidance, directs, co-ordinates and helps all Front Office team in the execution of their responsibilities to ensure they achieve their goals and that all day to day operational matters are handled on time and guest expectations are met.
• Make appropriate suggestions and recommendations to supervisors for the general improvement of the resort.
• Maintain a high standard of personal hygiene, dress, uniform, and body language.
• Be polite and professional in any situation where the image or reputation of the hotel is represented.
• Attend meetings and training as required by supervisors.
• Ensure that all activities are carried out honestly, ethically, and within the parameters of local law.

Qualifications

• Excellent command on both verbal and written in English.
• Additional languages are beneficial.
• Minimum of 2 year experience in Front Desk.
• Previous luxury hotel experience preferred.
• Knowledge of Opera is a must.
• Ability to work on sliding shift.
• Energetic with a positive attitude.