Online Sales Supervisor

Cape Bodrum Beach Resort

Within the unique nature and enjoyable lifestyle of Bodrum, we are looking for anOnline Sales & E-Commerce Supervisor to joinCape Bodrum Luxury Hotel & Beach, located in Gündoğan, and to support the online sales and revenue management processes of our new hotel opening abroad.

 Job Description

• Take an active role in the setup, configuration, and management of the online sales channels of our new hotel.
• Manage the pre-opening preparations of the hotel’s OTA and digital sales channels.
• Ensure the effective management and optimization of online sales channels.
• Develop and implement strategies to increase the hotel’s online revenue and sales performance.
• Create channel-specific pricing, campaign, promotion, and sales strategies.
• Conduct market, competitor, and demand analyses to determine appropriate pricing and online sales strategies.
• Analyze online booking trends, pickup, ADR, RevPAR, occupancy, and channel performance.
• Monitor OTA commissions, channel costs, and net revenue performance.
• Ensure that content, room types, rate plans, visuals, and hotel information across online sales channels are kept accurate and up to date.
• Work closely with Reservations, Sales, Marketing, Front Office, and other relevant departments.
• Monitor guest reviews and ratings across online sales channels and coordinate with relevant departments to improve guest satisfaction and online reputation.
• Provide regular reports to senior management on online sales, revenue, and channel performance.

Qualifications

• Experience in Revenue Management, Online Sales, or E-Commerce within the hospitality industry.
• Proven experience in managing OTAs and online sales channels.
• Experience with Channel Manager and preferablyPMS/RMS systems.
• Good knowledge of revenue management and dynamic pricing.
• Strong ability to conduct market, competitor, and demand analyses.
• Advanced proficiency in Excel and MS Office applications.
• Strong reporting and data analysis skills.
• Fluent in English, both written and spoken.
• Ability to work effectively with international operations and different markets.
• Strong communication, coordination, and negotiation skills.
• Analytical mindset with a strong commercial perspective and results-oriented approach.
• Team player with the ability to work collaboratively across departments.
• Ability to adapt to a fast-paced and operational working environment.
• Ability to balance guest satisfaction with commercial performance.
• No restrictions on international travel.

Key Responsibility of the Position

The successful candidate will take an active role in the creation, implementation,and optimization of the online sales channels for our new hotel opening abroad, with a strong focus on driving sales performance.

Therefore, candidates with hands-on experience in OTA management, e-commerce, channel management, online pricing, and international hotel pre-opening operations will be highly preferred.