Front Office Supervisor

D Maris Bay

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands infood & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

 We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we  are  open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

We are looking for Front Desk Supervisor D Maris Bay,

• Relevant degree from an accredited university in Business, Hospitality or related major,
• Preferably a candidate who has previously performed a similar job in a 5-Star Luxury Hotels,
• Fluent English both written and spoken,
• Good command of Opera and Microsoft Office,
• Excellent leadership skills, inter-personal and communication skills,
• Good team player, working well with other departments and co-workers,
• Able to work under pressure and within tight deadlines of hotel industry,
• Ability to focus attention on guest needs, remain calm and courteous at all times,

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Supervise Front Desk operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well-being–focused employee support line