Spa Receptionist

D Maris Bay

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands infood & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

 We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we  are  open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

• Reading, writing and oral proficiency in the English/Russian/Arabic language,
• To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks,
• Be self-motivated,
• To be flexible and able to work efficiently under pressure,
• To have mathematical skills, technical aptitude and spa knowledge,
• Knowledge of specific spa industry applications is desirable, such as Reservation Assistant (RA) and Opera
• To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration,
• To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel,
• To have knowledge of current spa trends in the industry.

WHAT WE EXPECT FROM THIS POSITION...

• Providing a seamless service by taking ownership of the spa journey of your guests.
• Greeting guests in a friendly and professional manner in accordance with  D Maris Bay
• Being aware and comply with Health and Safety within the Spa upholding these to both guests and associates.
• Having thorough knowledge of all treatments and benefits offered by the Spa.
• Upselling further services and promoting retail products.
• Spa Receptionist is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.
• Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by trainers or Spa Supervisor.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required
• To maintain inventory of supplies for the operations of the spa reception
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
• To ensure a warm friendly welcome to all guests at all times.
• Greets all guests upon their arrival, gives new guests tours of property and offers return guests “re-orientations".
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

then this opportunity is OPEN to you.

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well-being–focused employee support line