Il Gattopardo - Senior Receptionist

d.ream (Doğuş Restaurant Entertainment & Management)

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands in food & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we are open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

• Have previous experience in a receptionist or front-of-house role, with a strong understanding of guest service standards.
• Possess excellent communication skills, both verbal and written, with the ability to handle guest requests and inquiries professionally.
• Be a team player with strong leadership abilities, able to motivate and guide junior staff while maintaining a positive work environment.
• Demonstrate a high level of attention to detail and accuracy in managing guest information and administrative tasks.
• Be highly organized, proactive, and able to prioritize tasks effectively in a busy environment.
• Have a genuine passion for providing exceptional service and creating memorable guest experiences.
• Excellent command of both spoken and written English,

then this opportunity is OPEN to you.

WHAT WE EXPECT FROM THIS POSITION...

• Provide a warm, professional, and personalized greeting to all guests, ensuring they feel welcomed and valued from the moment they arrive.
• Assist guests with check-in/check-out procedures and ensure that their stay is as comfortable and enjoyable as possible.
• Handle guest inquiries and complaints promptly and professionally, aiming to resolve issues efficiently while maintaining guest satisfaction.
• Ensure that regular and VIP guests are recognized and their preferences are noted to provide a personalized experience.
• Maintain an up-to-date knowledge of services, promotions, and events at the restaurant to provide guests with accurate and relevant information.
• Oversee daily reception operations to ensure smooth check-in/check-out processes, accurate reservation management, and efficient handling of guest requests.
• Coordinate with other departments (kitchen, bar, housekeeping, etc.) to ensure that all guest requests and needs are met promptly and accurately.
• Ensure that all guest information is properly recorded and kept confidential, in line with company policies and privacy regulations.
• Maintain a clean, organized, and welcoming reception area that meets the restaurant’s standards for aesthetics and functionality.
• Provide guidance, training, and support to junior receptionists, helping them develop their skills and knowledge.
• Act as a role model for the reception team, demonstrating professionalism, effective communication, and exceptional customer service.
• Assist in managing shift schedules and ensure that the reception desk is adequately staffed at all times.
• Help with on-the-job training for new team members, ensuring they are familiar with reception protocols, systems, and guest service standards.
• Support the Reception Manager with staff performance assessments, offering feedback and assisting with the identification of areas for improvement.
• Assist with administrative tasks such as managing reservations, checking guest preferences, and ensuring all guest information is accurate and up-to-date.
• Assist with the maintenance of inventory for reception supplies, reporting any shortages to the Reception Manager.
• Contribute to the preparation of daily and weekly reports regarding guest feedback, team performance, and any operational challenges.

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well-being–focused employee support line