Dedicated Customer Care Representative

FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi

We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives!

Who we are:

FedEx is the largest express transportation company in the world.  Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together. 

What you will be doing: 

•Joining our Dedicated team you will be responsible to build and maintain excellent relationships with our Key Customers whilst pro-actively investigating their specific needs and utilizing follow-up methods

•Providing solutions to any customer service issues and enhancing customer experience by identifying optimal long-term solutions

•Using appropriate tools to deliver standard reports to Key Customers and Customer Experience management

•Advising our customers on how to use FedEx services and tools

•Identifying new opportunities to grow business with our customers

•Working together with other teams at FedEx to make every customer experience outstanding

 What do you bring with you:

•A bachelor's degree in a related field is required

•Computer literacy and ability to easily navigate between different screens and systems

•Excellent communication skills

•Fluency in Turkish and English both in speaking and writing

•Positive attitude and problem-solving mindset to find the best solution for the customers

•Confidence, empathy, and friendliness to offer excellent experience to our customers

•Flexibility in adapting to dynamic business environment

•A desire to work in an international, fast-paced team

•Experience in a customer care position in Health Care/Automotive/eCommerce* business would be advantageous.

What do we offer: 

•Attractive compensation package

•Training to get you started and on-the-job learning opportunities

•Extensive learning resources to further develop your skills and knowledge, including online language courses

•Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

•Employee Assistance Program for you and your family in difficult life situations

•Employee reduced-rate shipping 

•Great career opportunities

•FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx