Inbound Call Center Customer Representative

First Contact Service Iletisim Hizmetleri A.S.

QUALIFICATIONS AND JOB DESCRIPTION

WHO WE ARE    

FCS is a global company providing customer service solutions in partnership with world-renowned service providers, with a strong foundation in the United States. Our diverse team covers a wide range of services, including contact and call center solutions, inbound & outbound call management, virtual secretary, IVR systems, cloud services, tech support, Omnichannel CRM, data management, video calls, screen recording, digital marketing, and social media management.

If you're passionate about technology and eager to be part of an innovative team, FCS is the place to grow and thrive! Join us and take your career to the next level while working on cutting-edge solutions across various industries.

JOB DESCRIPTION

We are looking for dedicated Inbound Customer Representatives to manage incoming orders for an international top player fast-food brand. In this role, you will handle calls from customers abroad. You will be working the night shift, so make sure you're a night owl before applying for this position! We have a variety of shifts available, full-time opportunities.

Key responsibilities include:

• Receiving and managing inbound calls from customers
• Assisting the customers’ demands with order placement
• Providing accurate information about menu items and promotions
• Ensuring orders are processed efficiently and without error
• Maintaining a high level of customer satisfaction during each interaction
• Conveying the issue to the relevant units when necessary

QUALIFICATIONS AND REQUIREMENTS

We are looking for team members who meet the criteria listed below and are eager to embrace experiencing breakthrough innovations in the call center industry with us.

•       Willingness and ability to work during night shift
•       Previous experience of working the night shift (preferred)
•       Advanced communication skills in English, as the role involves interaction with international customers
•       A quiet, distraction-free environment and reliable internet connection with a speed of at least 50 Mbps or access to suitable infrastructure
•       Previous experience in the call center industry (preferred)
•       Being prone to teamwork

WE OFFER

Remote Work: Work from the comfort of your home, with all the flexibility and convenience that comes with it.

Work-Life Balance: With predefined stable shifts and remote work, you can fully disconnect after work hours, enjoying personal time without any interruptions.

Equipment Provided: We supply all the necessary equipment, so you can focus on doing your best work without any hassle.

Fair Bonus System: We believe in rewarding hard work! Our bonus system is designed to be fair, transparent, and motivating.

Friendly Work Environment: Join a supportive and friendly team where collaboration and positivity thrive. We're all night owls working hard and having fun together.

Career Growth Opportunities: As part of a growing company, you’ll have plenty of room to develop your skills and advance in your career.