IT Support Staff

First Contact Service Iletisim Hizmetleri A.S.

                                      QUALIFICATIONS AND JOB DESCRIPTION

JOB DESCRIPTION

   We are looking for an IT Support Staff (Help Desk) to join our Information Technology Department and contribute to the efficient and uninterrupted operation of our IT infrastructure, while ensuring that end-user support processes are carried out in accordance with corporate standards and company procedures.

KEY RESPONSIBILITIES

• Receive, log, and follow up on technical support requests submitted by employees via phone, email, or the ticketing system, ensuring timely resolution.

• Perform installation, maintenance, and technical support activities for laptops, printers, and other IT equipment.

• Diagnose and resolve hardware and software-related issues, including Windows operating systems and Microsoft Office applications, either on-site or remotely.

• Handle daily IT support operations, including corporate email account configuration, printer connectivity, password resets, and related user support activities.

• Support the setup of computers and system access for new employees, as well as the deactivation of access rights for departing employees.

• Assist in fulfilling equipment requests from the Operations Department, preparing devices for use, and managing equipment assignment and handover processes.

• Maintain accurate and up-to-date IT asset inventory records, monitor equipment tracking, and support related reporting activities.

QUALIFICATIONS

• Associate's or Bachelor's degree in Computer Programming, Computer Technology, or a related field.

• 0–2 years of experience in Information Technology or IT support roles.

• Basic knowledge of the installation and setup of IT hardware, including computers, printers, and related equipment.

• Proficiency in Windows operating systems and Microsoft Office applications.

• Basic understanding of networking technologies (IP, DHCP, DNS) and network connectivity troubleshooting.

• Strong planning, organizational, and task management skills.

• A structured, disciplined, and results-oriented approach to work.

• Strong teamwork skills with the ability to communicate and coordinate effectively across departments.

• Completion of compulsory military service (for male candidates).

• Currently residing in İzmir.