Concierge

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Provide guests with high quality Concierge recommendations and service on a daily basis in accordance with established departmental standards.
• Stay informed regarding local history, activities, and restaurants so that high quality Concierge recommendations can be made.
• Stay informed regarding hotel information as well as VIPs arriving and in house on a daily basis.
• Ensure that all confirmed activities are tracked in Concierge database and that confirmation letters are sent to guests in a timely fashion.
• Respond to guest requests for special arrangements or services (such as transportation, restaurant and/or activity reservations, etc.) by making arrangements and identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Contact the appropriate person or department as necessary (such as Bell person, Housekeeping, etc.) as necessary to resolve a guest call, request, or problem, and answer, record, and process all guest calls, messages, requests, questions, and concerns.
• Process and log guest packages, notifying guests as appropriate, and following through to ensure packages are properly delivered.
• Maintain and build strong relationships with Concierge related vendors and act as an ambassador for the resort as well as Six Senses.
• Stay informed regarding resort and local area information, as well as VIP guests arriving and departing the resort each day.
• Be polite and professional in any situation where the image or reputation of the hotel is represented.

Qualifications

• Minimum Tourism High School degree.
• Proficient in spoken English.
• Experience in a similar role in luxury hotel brand is preferred.
• B Class Driver License is a must.
• Must be able to stand for long periods of time.
• Excellent customer service skills.
• Ability to work on sliding shift.