Resepsiyonist

The St. Regis Istanbul

Start Your Journey With Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Qualifications

• University diploma or equivalent

• Minimum 1 year of experience in a Receptionist or Front Office position, preferably within a luxury hotel environment

• Ability to adapt to the standards, procedures, and working conditions of a luxury hospitality environment

• Strong guest-oriented approach with a genuine commitment to delivering personalized and exceptional service

• Friendly, positive, polished, and professional personality

• Excellent communication and interpersonal skills with clear and professional verbal communication

• Strong problem-solving and decision-making skills

• Ability to work effectively as part of a diverse and dynamic team

• Flexibility to work shifts, including weekends and public holidays

• Proficiency in basic computer skills and office applications

• Professional appearance and a strong understanding of luxury hospitality standards
  

Roles & Responsibilities

• Perform guest check-in and check-out procedures efficiently and accurately.

• Welcome guests warmly and provide personalized, professional service.

• Handle guest requests, inquiries, and complaints with professionalism.

• Process reservation requests via phone and email.

• Provide information about hotel services, facilities, and local attractions.

• Coordinate with other departments to ensure a seamless guest experience.

• Maintain accurate daily reports, records, and guest information.

• Handle guest information with discretion and confidentiality.

• Assist with special requests and personalized guest arrangements.

• Follow hotel safety, security, and service standards.