Resepsiyonist

YAZZ OTELCİLİK TURİZM İŞLETMELERİ SANAYİ VE TİCARET ANONİM ŞİRKETİ

Job Description

• Reception & Check-in/out: Warmly welcoming guests and efficiently processing registration and passport procedures, ensuring a seamless experience by overcoming language barriers.

• Communication Liaison: Acting as a bridge by accurately interpreting the requests of Russian-speaking guests (e.g., room service, maintenance issues) and relaying them to the relevant departments in English or Turkish.

• Reservation Management: Professionally handling and responding to reservation inquiries received via telephone and email in both languages.

• Problem Solving: Actively listening to guest grievances, demonstrating empathy, and delivering persuasive and effective solutions in both languages.

• Guest Information & Concierge Services: Providing comprehensive information regarding on-site activities, local tourist attractions, and transportation options.

Requirements & Qualifications

• Russian Proficiency: Minimum B2/C1 level; must possess clear articulation and diction, with a strong command of Russian cultural nuances and etiquette.

• English Proficiency: Ability to communicate fluently at international standards (Upper-Intermediate or Advanced level).

• PMS (Property Management Systems): Proficiency in using hotel management software, specificallyElektra or equivalent systems.

• MS Office: Fundamental computer literacy for professional correspondence and reporting.

• Crisis Management: Proven ability to remain composed under pressure during peak hours and excel inmultitasking.

• Cultural Awareness: A respectful and inclusive approach toward the diverse habits, expectations, and backgrounds of international guests.

• Professional Image: High representative capacity with excellent verbal communication skills and a well-groomed,presentable appearance.