Front Office Manager

Address Istanbul

ABOUT THE COMPANY

 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

Qualifications

• Minimum 5 years' experience in Front Office Management
• Relevant degree from an university in Hospitality & Tourism or Business Administration,
• Very good knowledge of the English language is mandatory – Further languages are preferable,
• Advanced MS Office skills,
• Good command of Opera program,
• Excellent leadership skills, inter-personal and communication skills
• Result and solution oriented management style,
• Strong organizational and time management skills,
• Advance level of team work and communication competencies.

Job Description

• Coordinate and ensure the smooth operation of the Front Office.
• Coordinate employee through hiring, training, evaluation and delegation of duties as necessary.
• Administers verbal and written disciplinary actions to subordinates to violate established company policies and procedures.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that all personnel are kept well informed of department objectives and policies.
• Conduct daily operational meetings.
• It carries out all financial liabilities which the law brought into force and enforces them.
• Attend to Guests’ enquiries, requests, complaints and compliments.
• Create and execute innovative Front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Provide Leadership / Mentoring to Front Office team members.
• Work closely with department managers and supervisors to develop them both personally and professionally.