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İlan yayından kaldırılmıştır
İstanbul(Avr.), Kocaeli(Çayırova)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Redirection Count
0-50 redirection
Job Type
Full-Time
Position Level
Specialist
Redirection Count
0-50 redirection
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor's Degree in Engineering,
- Minimum 3-5 years of experience,
- Having experience in project management,
- Having a business mindset and working with “Customer Satisfaction” based focus,
- Having knowledge in basic financial metrics,
- Having time management, analytical and organisational skills,
- Having leadership and management skills,
- A high level of motivation and a self-starting attitude,
- Understanding of organizational development, commercial and operational awareness,
- Excellent verbal and written skills in English,
- Thinking broadly about business,
- Understanding needs of the market, customer and result oriented,
- Listening different perspectives and showing flexibility,
- Recognizing and understanding emotions of other people, able to cope with stress,
- Listening different perspectives and showing flexibility,
- Building collaboration,
- Clear in communicating thoughts and ideas.
The position is located in Çayırova.
Arçelik is looking for a Specialist-Service Excellence who will work for Customer Care Directorate.
- Evaluating business processes, identifying needs, and developing strategies to maximize opportunities.
- Identifyig and implementing cost-effective changes to existing systems and processes, as well as collaborating with stakeholders and other groups to deliver solutions.
- Planning skills and proven ability to multitask in a fast-paced environment.
- Collecting and analyzing data for potential business expansion
- Testing business processes and recommending improvements
- Leading projects and coordinating with other teams to produce better business outcomes
- Measuring success constantly and driving continuous improvement in tools, content, and programs.
- Managing the direction and use of analytic technologies on an ongoing basis and develop key performance indicators (KPI’s) to measure operational performance and business efficiency.
- Understanding business implications of observations, interviews (in regions&service shops), and analyses.
- Establishing and supporting the rhythm of business activities related to reporting, including audit planning cycle and metrics.
- Coordinating cross-functional teams to execute key value creation (top and bottom line) and manage transformation initiatives
- Developing business segment strategies, research markets & competitors, articulate value propositions, and identify growth opportunities, and to challange field service engineers
- Supporting other corporate strategy responsibilities as needed, including strategic planning, market research, mergers and acquisitions, and competitor benchmarking.
- Working closely with field workers.
Arçelik
An Equal Opportunity Employer
Preferred Candidate
3 - 4 years of experience
Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Çağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Müşteri Temsilcisi Çağrı Merkezi Müşteri Temsilcisi Maaşları Çağrı Merkezi Müşteri Temsilcisi Nasıl Olunur? Çağrı Merkezi Müşteri Temsilcisi Nedir? Çağrı Merkezi Müşteri Temsilcisi İş İlanları
Hakkımızda
Founded in 1955 as a subsidiary of Koç Holding, Turkey's largest industrial conglomerate and a member of Fortune 500, today Arçelik is a worldwide pro
Şirket Sayfasına GitÇağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Müşteri Temsilcisi Çağrı Merkezi Müşteri Temsilcisi Maaşları Çağrı Merkezi Müşteri Temsilcisi Nasıl Olunur? Çağrı Merkezi Müşteri Temsilcisi Nedir? Çağrı Merkezi Müşteri Temsilcisi İş İlanları