Service and Reservation Center Agent

CORAL HOLDİNG ANONİM ŞİRKETİ

Coral Travel Group    

Founded in 1992, Coral Travel Group has served more than 40 million tourists over 34 years and has established itself as one of the leading groups in Türkiye and Europe. Operating with strong brands in tour operation, accommodation, destination services, aviation, travel agency services, information technology and security, the Group serves approximately 4 million tourists annually through its 37 companies across 21 countries and more than 6,000 employees.

Coral Travel Group provides tour operation and sales agency services under the Coral Travel brand in 15 countries. In destination services, it operates through ODEON Tours in Türkiye, Egypt, Greece, Spain, the UAE, Thailand, Tunisia and Vietnam. In the accommodation sector it operates under the Coral Group Hotels umbrella through the brands Seven Seas Hotels, Marvida Hotels and Xanadu Resort. In addition, it offers a wide range of services through ODEONBEDS in the hotel bed bank sector, ODEON Software and Technology in information technology, and ODEON Security and Consultancy in the security sector.

Coral Travel Group continues to expand into new markets and destinations, prioritising quality and customer satisfaction. The Group is also a member of the World Travel & Tourism Council (WTTC), the leading global authority in the tourism sector.

We are looking for a “Service and Reservation Center Agent” for Switzerland market with following qualifications;

• Preferably University graduate,
• Proficient in MS Office programs,
• German proficiency at a native-speaker level
• English language skills, (written and spoken)
• Stress resistant and able to work under pressure,
• Team-oriented, conscientious and reliable work ethic,
• Service and customer-oriented,
• EDV skills.

Job Description:

• Written and verbal communication with customers, travel agencies as well as destination agencies and service providers,
• Telephone consultation about any kind of questions to incurred bookings and upcoming bookings,
• Post-booking processing, (checking and managing new bookings)
• Processing of incoming customer inquiries,
• Booking and rebooking of services according to customer requests prior to arrival,
• Securing of service alternatives in the event of service disruptions,
• Processing of incoming inquiries from our partners in the destinations,
• Handling of complaints during the trip / forwarding complaints to the destination agencies.