Customer Service Representative

Henkel - Türk Henkel A.Ş.

• Bachelor’s degree in Business Management, or any related field
• Good in English communication skills
• Proficient in Microsoft Office applications
• SAP knowledge - sales and distribution module is an advantage
• Excellent command of English and Turkish in both speaking and writing
• Team worker, problem solver and decision maker
• Strong communication and analytical thinking skills
• Ambitious for task completion with sufficient quality
• Willing to increase his/her responsibilities
• Positive & energetic attitude

İŞ TANIMI

The Customer Service team aims to deliver excellent client experience by following best-in-class processes to increase efficiency. This department works closely with the sales, production and logistics departments to ensure excellent customer satisfaction;

•Handle order processing tasks such as order receiving, order entry, and issuing of invoice.
•Support administrative works related to customer orders and requirements
•Coordinate and follow-up production schedule from planners to match customer orders
•Act as a key contact person for customer inquiries
•Responsible in other assignments and new projects related to order processing, customer requirements, customer services improvement.