Reservation Agent

Swissôtel Büyük Efes, Izmir

Job Description

• Handle all reservation requests accurately and efficiently via phone, email, and online channels
• Manage room availability, rates, packages, and promotions
• Process new reservations, modifications, cancellations, and confirmations
• Follow up on payments and guarantee procedures according to hotel policies
• Coordinate guest requests and communicate relevant details with Front Office, Housekeeping, and other departments
• Update availability across PMS, GDS, and Channel Manager systems
• Apply upselling and cross-selling techniques to maximize revenue
• Maintain accurate reservation records and daily reports
• Ensure professional communication and excellent guest service at all times
• Support daily operational tasks assigned by management

Qualifications

• Previous experience in hotel reservations or Front Office operations
• Knowledge of PMS, Channel Manager, and reservation systems
• Good command of English (additional languages are an advantage)
• Strong communication and organizational skills
• Sales-oriented with attention to detail
• Ability to work in a fast-paced environment
• Team player with a professional appearance and attitude
• Flexible to work shifts when required