After Sales Services Manager

Michael Page

Lead and manage after-sales service operations. Ensure periodic maintenance activities are completed on time for customer vehicles. Maximize vehicle availability and operational uptime through proactive service management. Coordinate rapid response activities for vehicle breakdowns and technical issues. Drive root cause analysis processes for recurring failures and coordinate corrective actions with internal departments. Manage spare parts planning, inventory, warehousing, and related sales activities. Conduct customer visits and organize technical trainings when required. Monitor and optimize warranty and operational service costs. Manage existing dealer and service partners and support network expansion when needed. Develop a strong understanding of the vehicle platform and its technical systems. Ensure timely and accurate responses to international service tickets. Coordinate remote support activities for overseas service centers. Lead, motivate, and develop the after-sales team while maintaining high service standards.

What's on Offer

• Opportunity to join a growing and innovative company operating in the automotive sector.
• Opportunity to work on both domestic and international operations.

This is a role to lead after-sales operations in the automotive sector. Apply to make a contribution.

The Successful Applicant

A successful After Sales Services Manager should have:

• Bachelor's degree in Mechanical Engineering, Electrical & Electronics Engineering, Mechatronics Engineering, or a related technical field.
• Minimum 3 years of experience in an After Sales Services leadership role within the automotive industry.
• Knowledge of commercial vehicles, preferably light commercial vehicles.
• Experience managing service operations, dealer networks, fleet customers, or aftermarket organizations.
• Ability to work effectively in both office and field environments.
• Strong problem-solving, planning, and organizational skills.
• Customer-focused mindset with excellent communication and stakeholder management capabilities.
• Fluent English communication skills, both written and verbal.
• Proactive, hands-on, and resilient, with a strong sense of ownership.
• Interest in learning electric vehicle technologies and supporting the transition to e-mobility.