Waiter / Waitress

ALEM GAYRİMENKUL YATIRIM VE TURİZM ANONİM ŞİRKETİ

We are looking for a motivated and detail-oriented Waiter // Waitress Manager to join our Food & Beverage team at Kocataş Mansions Istanbul. 

Specific

• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Restaurant Manager/Asst. Restaurant Manager
• Ensure that all guests are greeted courteously and attentively in the working area
• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments
• Be familiar with food menus and wine menu offered in outlets
• Ensure the prompt and efficient service required by the resorts standards
• Take order from any food & beverage outlet menus
• Ensure all mise en place for restaurant service is correctly prepared prior to opening hour of service
• Follow the leadership of the captain or supervisor on shift
• Have a good knowledge of all outlet menu and F&B day to day activities
• Maintain at all times the highest standard of social skills
• Provides Management with creative ideas
• Report maintenances faults

General

• Make every effort to ensure the comfort and enjoyment of guest’s requests throughout service
• Ensure that you’re working area is of exemplary clean nature
• Ensure guest / room charges at points of sales are correct
• Ensure that you are aware and informed of all products the resort use for restaurant service
• Have a thorough knowledge of all facilities and services offered by the resort
• Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets
• Be present throughout service
• Have knowledge of guests’ likes and dislikes throughout their stay
• Always strive to perform any additional and responsibilities given
• Complete any other duty assigned by management
• Arrive on time in full uniform in accordance with the company grooming guideline
• Knowledge of restaurant and bar procedures, set up and service
• Very good command over written and spoken English
• An offering of local language and their customs is highly encouraged
• Excellent communicator with the ability to multitask