Outlet Supervisor - Room Service

D Maris Bay

WHO WE ARE

At Doğuş Hospitality & Retail Group, we create experiences that make everyday life more inspiring. Through our diverse portfolio of brands infood & beverage, tourism, retail, entertainment, and event management, we bring people together and turn moments into memories.

Combining hospitality expertise with entertainment capabilities, the Group continues to strengthen its sector leadership while prioritizing sustainability, environmental responsibility, and long-term social impact.

Today, it operates in 27 countries, 62 cities, and 339 locations, serving guests in Türkiye and internationally.

 We, the members of the Doğuş Hospitality & Retail team…

We know that tomorrow we will be much further ahead than today because we  are  open to improvement, inspiration, opportunities, collaboration and fun!

Are you ready to be a part of the boundless world of Doğuş Hospitality and Retail and to take a bold step in your career and join our growing organization?

WHAT ARE WE LOOKING FOR?

Outlet Supervisor – Room Service / D Maris Bay

We are currently seeking for passionate and dynamic guest focused Outlet Supervisor – Room Service who pride themselves on her/his ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Outlet Supervisor – Room Service, oversees hotel services including Room Service & Minibar operations. Work closely with Outlet Manager – Room Service to establish and follow policies and guidelines in the day-to-day running of the hotel to ensure profitability and consistency. Solve detail problems that arise during work.

• Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.
• Prepare and issue duty schedules for the respective team
• Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
• Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
• Work towards the successful 24hrs operation and ensure that telephones are always attended
• Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
• In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
• Ensure all Minibar and Amenity Programs operations are done promptly
• Handles, or relays to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

then this opportunity is OPEN to you.

WHAT WE OFFER?

• Be part of a strong, agile, and diverse team that creates meaningful experiences across multiple industries — and grows together by learning from each other.
• Explore career opportunities across different brands and sectors within our Group.
• Enjoy exclusive ‘’BİZ Employee Discount’’ and ‘’Family & Friends Days.’’
• Access our BİZ Flexible Experience Package, offering unique and memorable experiences across our brands.
• Celebrate life’s special moments with our new birth and marriage gifts
• Benefit from our well-being–focused employee support line